Specialist Temporary Accommodation Officer

Specialist Temporary Accommodation Officer

London
£13.99 per hour
On going Monday to Friday 09:00 – 17:18

Make a Real Difference in People’s Lives

Our client is looking for a resilient, proactive and compassionate Specialist Temporary Accommodation Officer to join a busy frontline homelessness and housing support service.

This is a rewarding opportunity for someone passionate about supporting individuals and families facing homelessness, housing insecurity and complex challenges. You’ll play a key role in helping people sustain tenancies, access support services and move towards stable, long-term accommodation and independence.

Working within a fast-paced, outcome-focused environment, you will manage a varied caseload while building strong relationships with landlords, housing providers, statutory agencies and community organisations.

The Role

As a Specialist Temporary Accommodation Officer, you will:

• Support individuals and families who are homeless, at risk of homelessness or living in temporary accommodation
• Deliver homelessness prevention and tenancy sustainment interventions
• Complete assessments, support plans and regular case reviews
• Coordinate wraparound support including housing, wellbeing, financial inclusion and community services
• Work closely with landlords, housing providers and external agencies to secure positive housing outcomes
• Help service users access welfare benefits, healthcare, education, training and employment opportunities
• Maintain accurate case records and work towards service targets and outcomes
• Identify safeguarding concerns and follow appropriate safeguarding procedures

This is a frontline role requiring excellent communication, resilience and the ability to remain calm under pressure.

What We’re Looking For

We’re looking for someone who is:

• Organised, empathetic and solution focused
• Confident managing challenging situations professionally
• Able to work in a fast-paced, target-driven environment
• Skilled at building positive relationships with service users and partner agencies
• Passionate about supporting vulnerable individuals towards independence

Experience & Knowledge

Essential:

• Experience working with individuals, families or communities facing complex challenges
• Experience in a customer-focused, target-led or fast-paced environment
• Strong organisational and case management skills
• Ability to maintain accurate records and use IT systems effectively
• Excellent communication and relationship-building skills

Desirable:

• Experience within housing, homelessness prevention or temporary accommodation services
• Knowledge of homelessness legislation and tenancy sustainment
• Experience supporting individuals with mental health or complex needs
• Understanding of trauma-informed or strengths-based approaches

What the Client Offers

• Ongoing training and development
• Supportive team environment
• Opportunity to make a meaningful impact in the community
• Varied and rewarding frontline work
• Career progression opportunities within housing and support services

Apply Today

If you are passionate about helping people overcome barriers, prevent homelessness and achieve greater independence, we’d love to hear from you.

Apply now to join the client’s dedicated support team.